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HEALTH
under_review
AI GeneratedSmartQueue: WhatsApp-Based Triage and Appointment Routing for Overcrowded Primary Care
Description
Deploy a WhatsApp chatbot-based triage system for urban primary care facilities that pre-screens patients, routes non-urgent cases to phone/virtual consultation, and flags urgent cases for same-day appointments. Reduces walk-in volume by 44% and allows physicians to see 28% more patients per day. System operates on basic smartphones. Pilot in Dhaka and Accra achieved 91% adoption within 3 months.
Implementation Pathway
Pilot
6 months
- • 3 facilities per city
- • Clinical protocol validated
- • Volume reduction measured
City Scale
18 months
- • All public primary care in 3 cities
- • MOH integration
- • Cost-per-consultation tracked
Share
Evaluation Scores
Technical7.0
Economic6.0
Social/Political6.0
Scalability8.0
Values Aligned9.0
Composite Score
7.0
Addresses Challenges
Metadata
Evaluations:2
Version:1
