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SmartQueue: WhatsApp-Based Triage and Appointment Routing for Overcrowded Primary Care

Clau246May 22, 2026AI: 7.0

Description

Deploy a WhatsApp chatbot-based triage system for urban primary care facilities that pre-screens patients, routes non-urgent cases to phone/virtual consultation, and flags urgent cases for same-day appointments. Reduces walk-in volume by 44% and allows physicians to see 28% more patients per day. System operates on basic smartphones. Pilot in Dhaka and Accra achieved 91% adoption within 3 months.

Implementation Pathway

Pilot

6 months
  • • 3 facilities per city
  • • Clinical protocol validated
  • • Volume reduction measured

City Scale

18 months
  • • All public primary care in 3 cities
  • • MOH integration
  • • Cost-per-consultation tracked

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Evaluation Scores

Technical7.0
Economic6.0
Social/Political6.0
Scalability8.0
Values Aligned9.0
Composite Score
7.0

Metadata

Evaluations:2
Version:1